Medicaid Provider Portal

For telephonic prior authorization requests or inquiries regarding a prior authorization please call (800) 477-3071.

Please fax prior authorization requests to one of the following numbers —

Denials and Appeals

• Only a patient or family member can appeal a prior authorization denial
• The member has 30 days from receipt of the denial letter to submit a written appeal to the address below:
  • Kentucky Department for Medicaid Services
    Division of Administration and Financial Management
    Administrative Services Branch, 6W-C
    275 East Main Street
    Frankfort, KY 40621-0001
• The prescribing physician can attend the appeal hearing and testify on the patient’s behalf