Privacy Policy

Thank you for visiting Magellan Health Services’ website. Your personal privacy is important to us. To better protect your privacy, this policy explains how we collect and use your personal information. Please see Terms and Conditions and Disclaimer for further information that governs your use of this website. If you do not agree to all of the Terms and Conditions, Privacy Policy and Disclaimer, you may not access or use this website. Magellan Health Services and its subsidiaries and affiliates (“Magellan”) may revise and update this Privacy Policy from time to time without notice. Your continued use of this website means you accept those changes.

Collection and Use of Personal Information

This website may provide you with the opportunity to voluntarily submit forms to request additional information about Magellan. In the course of these transactions, you may provide us with personal demographic information or possibly detailed medical information. Magellan will use the information you provide solely to help Magellan respond to your request. As part of researching or fulfilling your request, your information may be shared with other Magellan employees or third parties including without limitation Magellan’s customers and subcontractors.

Magellan will not sell, rent, loan, trade or lease any information collected on this website. However, please note that Magellan may need to use this information within the Magellan family of affiliated companies or with a third party vendor or customer to perform administrative, technical, or other functions that help us provide service or information to you or to meet our customer requirements. We seek to hold third party vendors to the same privacy practices as Magellan, however, when you are transferred to or you otherwise visit a third party website, the privacy policy, disclaimer and other terms and conditions of that website will apply to your use of or visit to that website. Magellan does not control or guarantee the accuracy, relevance, timeliness, or completeness of any information or privacy policies posted on the websites we link to.

Except as noted above, Magellan will not release individualized information obtained through this website to another party unless required to do so by government authorities, legal processes, or otherwise required by law.

Any personally-identifiable information collected through this website is not stored on the website, but will go to back office systems in the same manner that information from paper forms, submissions and phone calls to customer service are currently handled. The information is used as defined herein. As a standard practice, as described below, we collect general statistical information on the content viewed, which is used to help us provide better service to you. You have the right and ability to exit the Magellan site at any time and not remain in active session. If you choose to remain in session on our site, you implicitly consent to this Privacy Policy and the Terms and Conditions and Disclaimer.

Collection and Use of Other Information: Cookies

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate “usage data.” This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site; no back-up copies are made. If you visit one of the Magellan websites where you are required to sign-in, additional information may be collected, including without limitation personally identifiable information and personal health information. Such information is collected to provide appropriate information or services to you and may be shared with third parties in providing such information or services to you.

Magellan’s website does employ “cookies” to provide visitors with information that is specific to them. A “cookie” is a packet of information sent by a website to a user’s computer, which is then sent back by the computer each time it accesses that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than Magellan ’s website, and most web browsers provide a simple procedure that enables you to control whether or not you want to receive cookies or notifies you when a website is about to deposit a cookie file.

If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies may cause some of Magellan’s website features and functionality to work incorrectly.


Please note that individualized information transmitted via e-mail correspondence between you and Magellan—as opposed to transmission over Magellan’s website—is not encrypted. As a result, like most, if not all, non-encrypted internet email communications, such e-mail correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about treatment, or questions that would involve the communication of confidential/personal health information, please call your physician or other healthcare professional, Magellan representative provided in your plan “Welcome Package” (or supervisor where applicable). All users of secure sign-in websites are required to use a user ID and password to further protect privacy. It is very important not to share with or give your user ID or password to anyone, and also give thought to any person(s) who may have access to your account.

You agree that any comments, suggestions or other information sent to Magellan by way of this site is provided without restriction or obligation on Magellan and Magellan will be free to use such information on an unrestricted basis. You also agree

  • That information submitted is at your own risk.
  • Magellan has no liability with respect to any unauthorized access by third parties
  • You are responsible for whatever material you submit, and
  • You, not Magellan, have full responsibility for any submitted message, including its legality, reliability, appropriateness, originality, and copyright.

Electronic or hard copies of the information captured through this website system may be archived or retained in Magellan files or systems. Information from emails may be transcribed into other Magellan systems such as a calls database.

Where sign-in is required to access a website, email addresses are collected as part of the registration process for the website. Email addresses are used to notify users of online activity related to the security and privacy of their accounts, such as requests to change a password or request to change an address. These email communications are necessary to protect the privacy and security of your account. Magellan does not sell, rent, lease or give away user email addresses. Magellan does not share your email information with third parties other than for providing service to you.


A range of security features protects the privacy of any individualized information you provide over a secure sign-in Magellan website. During transmission over a secure sign-in website, your privacy is protected by 128-bit encryption security. Other security safeguards are also in place. Once you have entered the secure sign-in website, you can confirm the page you are viewing is secure by the padlock symbol located on the bottom-right of your web browser. If the lock shows as closed, security is active.

Magellan uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorized employees and third parties have access to the information you provide to Magellan for providing service to you.

Linked Sites

Magellan’s website has links to various other websites that we think might be useful or of interest to you. Magellan, however, cannot be responsible for and does not endorse the privacy practices or the content of its linked websites. Magellan urges you to review the privacy policies of any websites you visit once you leave Magellan’s website. Links to various non-Magellan websites do not constitute or imply endorsement by Magellan of these websites, any products or services described on these sites, or of any other material contained in them.


HIPAA is the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

HIPAA outlines strict guidelines to ensure the privacy and confidentiality of your PHI (personal health information, such as your name or medical information). These guidelines require that your PHI be used for purposes of treatment, payment and health plan operations, and not for purposes unrelated to health care.

Policy is Subject to Change

Magellan is always looking to offer expanded features and functions that make health care more efficient and accessible for their users. As additional features and functions are added, this privacy policy will be updated to correctly represent how information and features are being used. Each time you visit this website or any Magellan website it is your responsibility to review the most current Privacy Policy, Terms and Conditions, Disclaimer and any other policies, restrictions, conditions and notices on this website or any Magellan website and by accessing, browsing, and/or using this website or any Magellan website, you accept and agree to be bound by the most current Privacy Policy, Terms and Conditions, Disclaimer and any other policies, restrictions, conditions and notices on this website or such other Magellan website.