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Managed Care Contact Information
  • MedImpact
    • Telephone: 1-844-336-2676
    • Fax: 1-858-357-2612
  • Anthem Blue Cross and Blue Shield Medicaid
Kentucky Department for Medicaid Services
Pharmacists and Physicians
  • Pharmacy Support Center
    1-800-432-7005 (24 hours per day / 7 days per week)
  • Clinical Support Center
    1-800-477-3071 (24 hours per day / 7 days per week)

Please note Kentucky Medicaid began allowing telephonic prior authorization requests on July 1, 2010. Drug specific prior authorization requests and Brand prior authorization requests must still be submitted via fax.

Diabetic Supply Questions
  • Prior Authorization
    1-800-477-3071
  • Claim Inquiry
    1-800-432-7005

Please note questions regarding claims prior to October 5, 2010 should be directed to 1-800-807-1232.

Provider Financial Inquiries

For inquiries related to remittance advices please contact Provider Operations at: (800) 441-6001.

DME (Durable Medical Equipment) Questions
  • DME Prior Authorization
    1-800-292-2392 (select option #7)
  • DME Claim Payment
    1-800-807-1232

Please note that these lines are not operated by the Magellan Medicaid Administration Pharmacy department.

Provider Enrollment
  • Provider Services
    1-877-838-5085 (M-F, 10:00 AM - 4:30 PM ET)
Member Services
  • Member Services
    1-800-635-2570 (M-F, 8:00 AM – 5:00 PM ET)
Phone Numbers for Medicare Part D Support
  • Medicare phone line for members
    1-800-MEDICARE (1-800-633-4227) (24hrs/day, 7 days/week)
  • Medicare dedicated line for pharmacy professionals and providers only
    1-866-835-7595 (M-F, 8am to 8pm)